Service Line Manager

The Service Line Manager provides leadership in the formulation of service line strategy and growth programs to enhance sales growth and profitability. The Service Line Manager must have strong knowledge of customers, understand their needs, as well as a thorough understanding of the dynamics of selling these services in the marketplace. The incumbent will own the overall service line strategy, as well as be responsible for the team’s efforts in maximizing sales, profitability and continuing GeoStabilization International’s world-class customer satisfaction and relations.

The proven ability to drive innovation from ideation through new service development process, identification of adjacencies, identification and execution of cost savings initiatives are highly valued. The successful candidate will have ambition, drive and strong technical knowledge, and experience in the engineered solutions management arena. A highly entrepreneurial spirit and sense of urgency with a passion for the industry is desirable, along with a drive to grow both personally and professionally.

Who is GeoStabilization International®?

GeoStabilization International® (GSI) develops and installs innovative solutions that protect people and infrastructure from the dangers of geohazards. We specialize in emergency landslide repairs, rockfall mitigation, and grouting, using cutting edge design/build and design/build/warranty contracting. GeoStabilization International is the leading geohazard mitigation and bridge rehabilitation firm operating throughout the United States, Canada, and Australasia. Our expertise, proprietary tools, and worldwide partnerships allow us to repair virtually any slope stability or foundation problem in any geologic setting.

GSI offers a hybrid corporate work environment (3 days in-office, 2 days remote), along with a flexible time-off schedule, medical and dental benefits, and a yearly bonus. 

• Develop and execute service line strategies for assigned service lines in support of GSI’s innovation and end market initiatives as well as continuously seeking to expand the service lines as driven by marketplace needs and voice-of-customer interactions.
• Drive new service development through the ideation process.  This includes project management, service pipeline development (Service Line Roadmap Management).
• Develop, implement, and refine the go-to-market strategies for the assigned service lines.  Implement specific programs by service family that will increase field sales productivity, profitability, and market share including marketing campaigns and sales force training programs.
• Work with the marketing communications team to support outbound marketing efforts, trade shows, new service launches and sales promotions.
• Proactively engage with the Project Development organization to understand emerging service opportunities and to drive innovation.
• Create effective training tools and materials, and participate in formal and informal training sessions with sales and support personnel, customers, consultants, etc.
• Collaborate with and engage the engineering team to drive flawless execution of new service initiatives and cost savings programs.
• Monitor and influence service levels to achieve customer delivery expectations, by actively connecting cross-functionally to understand market trends and develop service line forecast.
• Provide sales and customer service line support as needed.
• Perform any and all other duties and initiatives assigned with the same drive, determination and dedication to excellence.

Qualifications

• MBA is required, preferably with engineering undergraduate degree.
• 7+ years of experience in the construction products, civil-engineering or geotechnical consulting industries
• Excellent verbal and written communication
• Proficiency with MS Office products, specifically Word, Excel
• Ability to travel up to 50%.
• Experience with or aptitude to understand financial analysis and accounting principles
• Aptitude and affinity for technical product details, including the ability to read, analyze and interpret common scientific and technical journals and drawings.
• Ability to define problems, collect data, establish facts, think analytically, and draw valid conclusions
• Ability to communicate clearly with team, conduct presentations, and be flexible and organized
• Ability to work and influence cross-functionally across multiple teams
• Action-oriented and proactive approach
• Professional presence and Interpersonal effectiveness
• Good understanding of market and competitive dynamics
• Understanding of markets, customer segments and brand strengths in dealing with positioning strategies

Salary Range: $150,000 - $180,000

GeoStabilization International is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.